Does your vending machine need technical support?

Writer： Zhongda vending machines Time：2022-12-22 16:14 Browse：℃

Does your vending machine need technical support?

Are you having problems with the vending machine you purchased from us? We understand that vending machine breakdowns can be frustrating and cost you money when your machine doesn’t work. When you buy a new vending machine for sale and it has a problem, it can be worrisome. There is a solution. Please know that we care about you and your vending machine. We want to help you solve your problem as quickly as possible so you can make a profit.

During our technical support calls, we often find that important items are missing so that we can assist you. In order to successfully troubleshoot your vending machine, it is important that you read your user manual before you call us. Generally, there are troubleshooting steps in your manual that cover the most basic component issues, such as your bill validator, coin mechanism, or card reader.

The next step we recommend is that you review the instructional videos we provide that offer step-by-step instructions to troubleshoot problems, such as troubleshooting the main control board, or how to repair your bill validator and coin mechanism. We also provide proactive information on loading products. We are also constantly adding content to our website to help you because we care. If you can’t find a solution to your problem, you can call one of our salesmen and they will work together with our technical support team to solve your problem. However, there are a few important steps you should take to help us help you.

1.Be at the machine! This is the most basic step in solving the problem. We need you to be at your machine so we can guide you through the steps to solve your vending machine problem.

2.Always have your manual with you.

3.Always bring your tool kit. We will describe what should be included in the kit later in this article.

4.It is good practice to bring your manual and tool kit with you every time you re-stock or repair your machine. This practice ensures that when a problem arises, we can help you solve it.

5.Know what the problem is and how long it has lasted. The manual is super helpful in labeling the different parts of the vending machine, and if you are new or unfamiliar with vending machines, this will help you clarify that part.

6.Know what is causing the problem. We understand that the answer to this may not always be readily available. If you know the cause and effect relationship, this helps us identify possible problems so we can help you solve them quickly.

What should you have in your tool bag?

Drill with a Phillips Bit
Multimeter
Nut Driver Set
Screw Driver Set
Electrical Tape & Zip Ties
Wire Strippers
Thermometer
Pliers Set
Dykes
Cutting
Lineman
Needle nose

Guangzhou Zhongda Smart Technology Co., Ltd is a dynamic and innovative company specialising in the R&D, design, manufacture and sales of smart vending machines, with over 6 years of experience in vending machine OEM and production. With our experienced R&D team, dynamic sales team and skilled workers, coupled with our strict quality control system and good after-sales service, Zhongda vending machines have been very popular since their launch.

Our factory is conveniently located in Panyu District, Guangzhou City, China, close to both Shiqi Metro Station and Guangzhou South Railway Station. Our group partner company has a professional sheet metal processing workshop (4000sqm), powder coating production line (3000sqm) and assembly workshop (3000sqm), all production processes are under our strict supervision, which enables us to provide the best products and services to our customers at home and abroad. You are welcome to click on our Zhongda Smart English website to learn more about our company and the vending machine products we produce, or you can search for Zhongda Vending Machine on Alibaba’s international trade website to send us an enquiry by selecting our products directly, and we look forward to having a long and friendly cooperation!