Top 10 Ways to Keep Your Vending Customers Happy

Writer： Zhongda vending machines Time：2022-12-29 15:24 Browse：℃

Top 10 Ways to Keep Your Vending Customers Happy

There’s nothing worse than losing a valuable customer. What probably compares to that is finding out that that customer has chosen your competitor, which seriously diminishes your profits. So, what can you do to squash your competition?

Listed below are the top ten ways I have observed to keep your customers happy and loyal to you.

1.Be Friendly.

Most importantly, you or your employees serving that customer must be likable; you must greet and talk to secretaries, salespeople, etc. to keep their attention on the customer.

2.Offer Giveaways.

Give small gifts as a token of appreciation. Whether it’s to a key customer or just the occasional passerby who stops by your machine, it helps to show your appreciation by giving a small, free gift (candy or drink or something).

3.Keep It Clean.

Keep your machine free of dust and dirt, this will not necessarily attract new customers, but if your machine is dirty and messy, then you will definitely lose the customers you already have.

4.Keep Your Products Fresh and Beautiful.

If your products are about to expire, you may lose your customers and never get their trust again.

5.Don’t Let Your Products Get Sold Out.

You need to serve your customers often so it doesn’t run short of products. Some of your popular items may need to be stocked in multiple slots so they don’t run out. This is better than offering a larger selection of different items that never get purchased.

6.Ask for Product Suggestions.

When you first acquire a customer, and when you are serving your customers on a regular basis, you should ask your customers what they would like to see in the vending machine. Try to do a questionnaire among your customers, and also here you can do it with the small gifts mentioned above.

7.Keep Your Prices Competitive.

As with everything in the world, people are looking for value. You don’t have to be the cheapest in the market, but you should at least not be the most expensive.

8.Keep Your Machine Up and Running.

Nothing will lose a customer faster than having a broken machine. It’s normal for machines to break down occasionally, but if it happens too often, it can cost you a lot of customers and be hard to get back.

9.Provide the Right Equipment.

Be sure you are providing your customers with all their vending machine needs. Some businesses need not only beverages, but also snacks, lunch items, health foods and bulk candy, which are opportunities for your business, so make sure you take advantage of them if you can, and you’ll thank yourself in the future. Make sure to also provide credit card readers, dollar bill changers and nutritional value information intact if needed.

10.Be Professional in Appearance and Behavior.

Your vending business will be judged by how you and your staff look and act when serving customers, so be sure to behave well. A vending machine operator does not need to wear a suit and tie, but he/she should look professional and clean, while being comfortable and competent in speech and behavior.

I have found that when vending operators follow these 10 steps, customers are happy and this keeps them sticky for a long time. What else have you found to ensure a long-lasting relationship with your vending machines and customers?

Guangzhou Zhongda Smart Technology Co., Ltd is a dynamic and innovative company specialising in the R&D, design, manufacture and sales of smart vending machines, with over 6 years of experience in vending machine OEM and production. With our experienced R&D team, dynamic sales team and skilled workers, coupled with our strict quality control system and good after-sales service, Zhongda vending machines have been very popular since their launch.

Our factory is conveniently located in Panyu District, Guangzhou City, China, close to both Shiqi Metro Station and Guangzhou South Railway Station. Our group partner company has a professional sheet metal processing workshop (4000sqm), powder coating production line (3000sqm) and assembly workshop (3000sqm), all production processes are under our strict supervision, which enables us to provide the best products and services to our customers at home and abroad. You are welcome to click on our Zhongda Smart English website to learn more about our company and the vending machine products we produce, or you can search for Zhongda Vending Machine on Alibaba’s international trade website to send us an enquiry by selecting our products directly, and we look forward to having a long and friendly cooperation!